Work for us

TEC Group is the UK’s foremost provider of engineering services to the vehicle insurance industry, with their ambitious and talented employees delivering first class customer service. We have an amazing opportunity for you to grow your astounding skills and experience and join their team.

As a Customer Care Handler, you will be arranging vehicle inspections, coordinating our field engineers & responding to customer queries via telephone & email, Negotiating with customers regarding there vehicle status whilst providing a great experience for customers and taking ownership of their queries. We are looking for those with great energy and strong customer service experience.

Skills, we would love you to have

• Outstanding customer service, with excellent verbal and written communicational skills
• Strong active listening skills
• Proactive in your approach to work
• Organisational skills with the ability to prioritise workload
• Natural ability to lead conversations and objection handle
• High attention to detail
• Great PC skills, and the ability to navigate multiple systems competently, with ease
• A good consistent typing speed, the ability to talk & type. (training given)

Working hours will be between 9am - 6pm, Monday to Friday.